TRAINING. EXAM. RESULT
Service training is the key to great employees.
We’ve created a unique course for you based on the Japanese principles of great customer service. It’s time to up your game!
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The Customer is a God
The Japanese are hands down the absolute best when it comes to customer service. The consistency, attention to detail, and completeness of their service cannot be beat but it can be imitated. Great customer service is not a difficult obstacle, it just needs to be mindfully practiced on a consistent basis. We have created this unique course for the frontline workers who want to up their game and for employers and managers who might not have the time to spend drilling down on this important subject.
OUR COURSE
Course Overview
Service training is the key to great employees, but it’s often overlooked because of time and financial constraints, the revolving door of employment, and the incompleteness, uninteresting and generic training materials that many employers use today.
Do you know, customer service comes in at second only to price above every other attribute that makes a customer loyal to a brand or company. According to many analysts, nearly 3/5 consumers report that good customer service is very important for them to feel loyalty toward a brand. In other words, bad customer service is a deal killer for more than half of your customers. This is very significant to say the least!
The focus of our course is to open the minds of staff and employees and help them build and maintain the necessary skills and behaviors that help to create customer loyalty while improving morale, teamwork and consistency throughout the workspace. Consistency should be highlighted here because consistency is the foundation of good customer service.
Our course will focus on introducing and building on these important soft-skill sets :
Preemptive Hospitality – The ability to predict and hack your way towards more efficient customer service.
Enthusiasm – Your mood and mindset matter most.
Respect for the Moment – Not taking anything for granted while working.
Consistency – The key to great customer service.
Empathy – The ability to understand and navigate the feelings, thoughts or attitudes of customers and relate to them accordingly.
Saving face for the company and yourself – You control and hold the power and dignity of each interaction.
Who should take this course?
This unique course was designed for frontline workers, basically anyone dealing with customers daily. We want to help, not only the employers, but more importantly, the frontline workers that go to work each day facing the public. We want to help them improve because self-improvement matters. That’s why it’s a very lucrative industry! There seems to be a lot of options out there for managers and executives, whether via certificate courses or an MBA program, but there are few resources for the frontline workers (the most important parts of any company, in our humble opinion). We hope this course can contribute to those resources and help frontline workers gain the necessary soft skills needed in today’s super competitive customer-focused service industry.
Contact us if you have any questions, we’ll be happy to answer them for you.
COURSE PROCESS
Program outline
The video course is cut into modules. After most modules there will be a tiny quiz. After the course is completed, there’s a final exam. Once the course is completed, you’ll be issued a certificate that will be recognized by your current and future employers. We aim to be a trusted leader in customer service training.